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Frequently Asked Questions
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What is your Shipping Policy?
Buyer pays fix shipping cost which includes insurance for domestic (48 states) shipping Shipping price in auction is to the Continental US only Item ships in 24 to 48 hours after the payment receives. Buyer will receive Tracking Number email (Please make sure your email address associate with your eBay account is still valid and not going to block our email). Item can be shipped to AK, HI, PR, GU, APO, FPO, and internationally. Please email us your shipping address includes zip code to quote shipping cost For shipping outside the continental US, please get the shipping quote from us before placing order or bid
Do you ship internationally?
Yes
What is your Return Policy?
We stand behind all the products that we sell. If a buyer orders the incorrect part for their vehicle by accident or no longer needs the part, the buyer may return it within 30 days of receipts. The buyer will need to pay for the return shipping charge. Refunds will be given for the price of the product only. The return product must be in new condition, original packing, and no missing parts. Shipping & handling fee is not refundable on returned products. All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. Please contact our customer service department before you return your purchase. Please email us at store@autopartsavenue.com or contact us toll free at 1-877-810-3316 or 1-909-247-1719 with questions.
What Customer Service help do you offer?
We stand behind all the products that we sell. Please test fit items before cutting, painting, altering, or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order. Any Question? E-mail us at store@autopartsavenue.com Please include as much information as possible. Contact us toll free at 1-877-810-3316 or 1-909-247-1719 Monday-Friday, 9:30 am - 5:30 pm (Pacific Standard Time) for Customer Service.
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